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zendesk-mcp-server MCP Server

Draft, translate and update Help Center articles and manage Zendesk tickets from your AI assistant.

Publisher claimed. No tool list reported, and Pod has not connected to this server.

Status

Pod has not dialled zendesk-mcp-server yet, so everything on this page is what its publisher reported rather than what we observed. Registries describe servers; they do not connect to them. Until a check runs, treat the tool list below as a claim.

Connect

Published as @fruggr/zendesk-mcp-server on npm. Runs locally.

Known issues

58 problems reported by people outside the maintainer team. Issues filed by the project's own owners, members and collaborators are excluded — those are release checklists and internal refactors, not things that will go wrong for you. Showing 12.

Most discussed

find_translation_gaps: try the translations sideload to drop the per-node fan-out

Context

find_translation_gaps (added in #225, closes #224) audits the category → section tree for a target locale and reports every node with no translation or an unpublished draft. It gets the draft state by calling GET /{sections|categories}/{id}/translations once per node, in waves of 5, bounded by ZENDESK_TRANSLATION_GAP_SCAN_MAX_NODES (default 60). On a 58-node tenant that is ~61 requests for one audit, and past the cap the report has to admit it left nodes unchecked.

That d

Read the thread · 2026-08-11 · closed · 4 comments

Exit on stdin close in stdio mode

Running in stdio mode behind npx, the server never receives SIGTERM. The npm exec and sh -c links in the chain do not relay signals, so the only sign that the client is gone is EOF on stdin.

Today the process still exits, but only because nothing keeps the event loop alive once stdin closes. That is circumstantial, not by design: adding an HTTP keep-alive agent, a refresh timer or a persistent cache would turn it into a process that outlives every session.

Suggestion: listen for stdin

Read the thread · 2026-08-20 · closed · 3 comments

Can't pull a specific Help Center article as an MCP resource (for @-mention / context)

What

Help Center articles can only be reached through tools (search_articles, get_article, section tools). There's no MCP resource to reference a specific article, so clients that let users attach/@-mention resources can't pin an article as context.

Why / the problem

The server already ships one pull-only resource (zendesk-hc://topology), which proves the pattern is valuable. Extending it to articles would let a user surface search results, then **pin the relevant article as a

Read the thread · 2026-07-04 · closed · 3 comments

Ticket field definitions are not readable — custom-field writes are blind

What

There is no way to read ticket field definitions — the list of ticket fields (system + custom), their ids, types, and the valid option values for dropdown/multiselect fields.

Why / the problem

create_ticket and update_ticket already accept custom_fields as { id, value } pairs, but nothing lets the model discover those ids or the values a field will accept. Today the descriptions punt with "field ids come from your Zendesk admin settings" — i.e. the assistant writes

Read the thread · 2026-07-04 · closed · 3 comments

Support markdown-inline images in comment bodies for get_ticket_attachments

Context

Follow-up from #13 (merged). During manual testing, @florentleveque identified an edge case not covered by get_ticket_attachments: images referenced inline in the comment body as markdown ![alt](url) are not enrolled in the comment's attachments array returned by the Zendesk API, so they are invisible to the new tool.

Current behavior

get_ticket_attachments collects images via comment.attachments[]. Images that authors embed directly in the message body (drag-and-d

Read the thread · 2026-05-18 · closed · 3 comments

Most recent

Migrate to MCP SDK v2, shipped through a dedicated beta release channel

Summary

Execute the migration from @modelcontextprotocol/sdk@1.x to the v2 package split (@modelcontextprotocol/core / server / client / node), and — because of what this change touches — ship it through a pre-release channel with a real beta period of several days to weeks, not straight to @latest.

This issue is the migration, deliberately separate from #213, which is the evaluation and explicitly leaves the migration out of its own scope. #213's written recommendation

Read the thread · 2026-08-12 · open · 0 comments

Publish the mutation score to the Stryker dashboard, so the rollout is measurable over time

Sub-task of #208, and first — not because it raises a score, but because nothing else in the rollout is currently measurable over time.

The gap

#197 shipped reporting that keeps nothing. The HTML report goes out as a CI artifact (30 days for the baseline job, 7 for PRs) and then vanishes; the cached stryker-incremental.json is current state, overwritten on every push to main, not a history. So "where was src/auth a month ago" has no answer today, and #208's table is a snapshot mai

Read the thread · 2026-08-04 · closed · 1 comment

Evaluate the MCP SDK v2 migration — Renovate is structurally blind to it

Summary

The MCP TypeScript SDK has moved to a v2 published under new package names. We depend on @modelcontextprotocol/sdk, whose latest release is 1.30.0 — the final version of the v1 line. No automation will ever tell us about v2, because it is a package split, not a version bump.

This issue is an evaluation, not a decision to migrate. Its output is a written recommendation (migrate now / later / never, and in what order), not code.

Why Renovate will never propose it

Read the thread · 2026-08-04 · closed · 1 comment

Bring src/tools/** into the mutation scope

Sub-task of #208, and the only one that is blocked rather than merely unstarted. src/tools/** has never been measured because it is excluded from mutate in stryker.config.mjs.

Why it is out

Stryker's StringLiteral mutator empties every string, and this directory is mostly .describe() calls — the per-parameter descriptions the MCP tool surface is built from and that AGENTS.md requires for the Glama quality bar. Each one yields a survivor that says nothing about test quality,

Read the thread · 2026-08-04 · open · 1 comment

Raise the mutation score of src/client

Sub-task of #208. src/client/zendesk-api.ts is the single HTTP path every tool goes through, so an unasserted branch here is a bug surface for the whole tool set.

Measured

Full-scope baseline on main (run 14, commit 31df70c, 2026-08-04): 68.04 % total / 71.74 % covered — 66 killed, 26 survived, 5 never reached, out of 97 mutants.

Escaped, by mutator:

Mutator Count
ConditionalExpressio

Read the thread · 2026-08-04 · closed · 1 comment

Raise the mutation score of src/auth

Sub-task of #208. The worst-scoring area, and the one where it matters most: this is the OAuth 2.1 / PKCE code that holds the only credential path the server has.

Measured

Full-scope baseline on main (run 14, commit 31df70c, 2026-08-04): src/auth scores 58.68 % total / 62.12 % covered — 223 killed, 136 survived, 21 never reached.

157 escaped mutants, more than the rest of the scope put together (the

Read the thread · 2026-08-04 · open · 1 comment

Proxy dispatch leaks raw ZodError JSON: type errors are unreadable in the default namespace mode

Summary

On the proxy dispatch path, createStrictParamsParser handles the unknown-key case with a crafted message but falls through to throw result.error (src/utils/validation.ts:38) for every other validation failure. That raw ZodError reaches the client as its .message, which for Zod is a JSON dump of the issue array.

This affects namespace (the default) and single modes. In all mode the SDK owns the parse, and SDK 1.30.0 just improved that formatting — so the two m

Read the thread · 2026-08-04 · open · 0 comments

See all 19 reports Pod holds for zendesk-mcp-server — of 58 qualified upstream.

Firsthand observations

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